HR E-Commerce Dashboard — Excel Template

Right-size staffing, speed support, and cut labor waste—directly in Excel. Designed for online retailers and 3PL-backed stores, this template turns HR, WFM, and CX data into a live dashboard tracking Fulfillment Staff per 1,000 Orders, Cart-Recovery Response Time, Return Handling Time, First Contact Resolution Rate, Revenue per Employee, Absenteeism, Overtime Hours per FTE, Employee Cost % of Revenue, Turnover, Average Tenure, Training Completion Rate, and Training Hours per Employee—so you can scale orders without ballooning costs.

Why e-commerce teams choose this template

Ops + HR in one view: See how staffing levels affect returns processing and customer recovery.
Lower labor cost per order: Monitor OT/FTE, absenteeism, and employee cost % of revenue.
Improve CX & conversion: Reduce cart-recovery response time and raise FCR.
Excel-native: Paste your data—no add-ins or BI setup required.

KPIs included (with ready-made formulas)

Capacity & Coverage

Total Headcount, Total FTE
Fulfillment Staff per 1,000 Orders = (Fulfillment Employees ÷ Total Orders) × 1,000

Support & Returns

Cart-Recovery Support Response Time (mins) = Total Response Time ÷ Cart-Abandonment Chats
Return Handling Time (hrs) = Total Time to Process Returns ÷ Number of Returns
First Contact Resolution Rate (%) = Resolved on First Contact ÷ Total Customer Contacts × 100

Productivity & Cost

Revenue per Employee = Total Revenue ÷ Employees
Absenteeism Rate (%) = Absent Days ÷ Workdays × 100
Overtime Hours per FTE = Total OT Hours ÷ FTEs
Employee Cost % of Revenue = Total Employee Cost ÷ Revenue × 100

Retention & Development

Employee Turnover Rate (%) = Exits ÷ Avg. Headcount × 100
Average Tenure (Years) = Σ Total Tenure ÷ Employees
Training Completion Rate (%) = Completed ÷ Assigned Trainings × 100
Training Hours per Employee = Total Training Hours ÷ Employees

What’s inside

Executive Dashboard: Tiles for staffing density, response/handling times, FCR, productivity, cost %, turnover, tenure, and training—with trend & target variance.
Fulfillment & Returns View: Spot bottlenecks in picking/packing and reverse logistics.
Support Performance Panel: Chat/email metrics and recovery speed by queue or shift.
Workforce Health: OT/absence hotspots and tenure/attrition by role or site.
Targets & Assumptions: Enter KPI targets; automatic Above/Below Target flags.
Clean Data Sheets: Import-ready tables for Headcount/FTE, Orders, Chats, Returns, Hours/OT, Payroll/Cost, and Training.

How it works

Paste CSV/Excel exports from HRIS, WFM, helpdesk, and OMS/returns tools.
Set reporting periods and KPI targets.
Review visuals to balance shifts, accelerate recovery, and lower cost per order.

Benefits

Faster recovery & fewer refunds: Shorten response and return handling times to protect revenue.
Lean operations: Reduce OT/FTE and employee cost % of revenue.
Stronger teams: Track turnover, tenure, and training to retain top performers.
Decide faster: Board-ready visuals with transparent, audit-friendly formulas.