HR Telecommunications Dashboard — Excel Template

A plug-and-play Excel HR analytics dashboard for telecom companies. Track support productivity, field response, call-center FCR, hiring velocity, absenteeism, overtime, labor cost, retention, and training—in one clean workbook. No add-ins. No macros. Ready in minutes.

Who it’s for

HR leaders, Contact Center Managers, Network Ops, and People Analytics teams at mobile, ISP, and fiber providers who want telecom-specific HR KPIs without building a model from scratch.

What you get

Interactive dashboard: filters by site, team (Support, Field, Call Center), and period.
Structured data sheets: paste weekly/monthly exports and refresh.
Targets & RAG status: instant red/amber/green against your goals.
Print-ready views: export to PDF for executive reviews.

Built-in KPIs (with formulas)

Employee Metrics

Total Headcount
Total FTE (Full-Time Equivalent)

Support & Call-Center Productivity

Average Tickets per Support Agent
Total Support Tickets ÷ No. of Support Agents
Call Center First Call Resolution Rate (%)
(Issues Resolved on First Call ÷ Total Calls Handled) × 100

Network Field Operations

Network Field Staff Response Time (hrs)
Total Response Time ÷ No. of Field Incidents

Hiring Velocity

Time to Hire Technical Staff (days)
Total Hiring Days ÷ No. of Tech Hires

Employee Performance & Productivity

Revenue per Employee
Total Revenue ÷ No. of Employees

Attendance & Overtime

Absenteeism Rate (%)
(Absent Days ÷ Total Workdays) × 100
Overtime Hours per FTE
Total OT Hours ÷ No. of FTEs

Cost Control

Employee Cost % of Revenue
(Total Employee Cost ÷ Revenue) × 100

Retention & Experience

Employee Turnover Rate (%)
(Exits ÷ Avg. Headcount) × 100
Average Tenure (Years)
Σ Total Tenure ÷ No. of Employees

Learning & Compliance

Training Completion Rate (%)
(Completed Trainings ÷ Assigned Trainings) × 100
Training Hours per Employee
Total Training Hours ÷ No. of Employees

Why telecom teams choose this template

Connect HR to service KPIs: relate tickets/response/FCR to staffing, OT, and attrition.
Optimize coverage: see where absenteeism or slow hiring hits SLAs.
Control labor cost: monitor employee cost % of revenue and OT per FTE.
Improve retention & skills: track turnover, tenure, and training progress by team.